This policy covers cleaning services booked with 30 Maid in Cleaning, LLC d/b/a Maid in Cleaning ("Maid in Cleaning," "we," "us"). Bookings and payments are handled through our secure online booking portal, powered by KlientHQ. By booking a service, you agree to this policy and to our Terms and Conditions.
Payment
Payment is due when you schedule your service. The card you give us at booking is used for the service and for any fees described in this policy.
Rescheduling and cancelling
To cancel or reschedule, contact us at least 48 hours before your scheduled service. Call (800) 782-5802 or email info@maidincleaning.com. Changes made with 48 hours' notice or more cost nothing.
- Less than 48 hours' notice: We charge a cancellation fee of $100 or 10% of the service price, whichever is higher.
- Same-day cancellations: We don't offer same-day cancellations. If you cancel on the day of service, we charge the full service price.
- No access (lockout): If our team arrives at the scheduled time and can't get in, or the water or electricity needed for the cleaning isn't available, we treat it as a same-day cancellation and charge the full service price.
Recurring service plans
If you received a discount for signing up for a recurring plan and cancel before the plan term ends, the discounts you received will be charged as a cancellation fee.
Our Service Guarantee: re-clean first
We want you to be happy with every cleaning. If something isn't right:
- Please do a walk-through and tell us about any issue within 24 hours of your service. Photos help us fix it quickly.
- We'll send a team back to re-clean the areas you flagged, at no charge.
- If you'd rather not have a re-clean, or we can't schedule one within 48 hours of your report, we'll issue a refund for the affected areas, up to the full service price.
Issues reported more than 24 hours after the service aren't covered by the Service Guarantee.
Before-and-after photos
Our team takes before-and-after photos of the areas we clean for quality and insurance purposes. If photos aren't allowed, the Service Guarantee and our general liability coverage don't apply to that service.
Pets
Please keep pets in a separate room, away from the work area, for the whole service. This keeps your pets and our team safe.
How refunds are paid
Approved refunds go back to the card you used to pay. They usually appear within 5–10 business days, depending on your bank.
Questions or concerns
If there's a problem with a charge, please contact us first at (800) 782-5802 or info@maidincleaning.com. We'll work with you to make it right.
30 Maid in Cleaning, LLC d/b/a Maid in Cleaning
30 Greybarn Lane Suite 317 Amityville, NY 11701